PRIVACY POLICY

MealReplacement.my

Last Updated: 8 August 2026

MealReplacement.my (“Website”) is operated by DIY Business System (JM0992313-K) (“DIY Business System”, “we”, “us” or “our”).

We respect your privacy and are committed to protecting the personal data that we collect, use, disclose and process in connection with MealReplacement.my.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit, use, communicate with or contribute information to the Website.

By using the Website, submitting information to us, contacting us, or voluntarily agreeing to be featured on the Website, you acknowledge that you have read and understood this Privacy Policy.

1. About This Privacy Policy

MealReplacement.my is an independent information and experience-sharing platform.

The Website provides information, personal experiences, product-related information, lifestyle content, Advisor profiles, testimonials, business experiences and other voluntarily submitted content relating to meal replacement and related topics.

This Privacy Policy applies to personal data collected through:

  • the MealReplacement.my website;

  • online enquiry forms;

  • Advisor or contributor registration forms;

  • contact forms;

  • email communication;

  • WhatsApp communication;

  • telephone communication;

  • social media or other communication channels connected with the Website;

  • photographs and videos voluntarily submitted for publication; and

  • other interactions with DIY Business System relating to the Website.

2. Who Is Responsible for Your Personal Data?

The Website is operated by:

DIY Business System (JM0992313-K)
Operator of MealReplacement.my

Email: admin@diybusinesssystem.com
WhatsApp / Mobile: +60 11-2086 9007

Where applicable under Malaysian personal data protection laws, DIY Business System acts as the organisation responsible for determining the purposes and means of processing personal data collected through the Website.

3. What Personal Data We May Collect

Depending on how you interact with the Website, we may collect different types of personal data.

This may include:

A. Basic Personal Information

  • Full name

  • Preferred name

  • Gender, where voluntarily provided

  • Age or age range, where voluntarily provided

  • Profile photograph

  • Personal biography

  • General location or area

  • Occupation or business information, where voluntarily provided

B. Contact Information

  • Telephone number

  • Mobile number

  • WhatsApp number

  • Email address

  • Website address

  • Social media account or profile links

C. Advisor and Contributor Information

If you voluntarily apply to become or participate as a Meal Replacement Advisor or contributor, we may collect:

  • Name

  • Photograph

  • Personal profile

  • Personal experience

  • Product-use experience

  • Testimonials

  • Videos

  • Business experience

  • Contact information

  • WhatsApp number

  • Email address

  • Social media links

  • Website links

  • Other information voluntarily provided for publication

D. Enquiry Information

When you contact us, we may collect:

  • Name

  • Contact details

  • Nature of your enquiry

  • Messages and information provided by you

  • Information necessary to respond to your enquiry

E. Technical and Website Usage Information

When you visit the Website, certain technical information may be collected automatically, depending on the Website’s configuration and third-party services used.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate geographic information

  • Pages visited

  • Referring website

  • Date and time of visits

  • Website interaction information

  • Technical error information

4. Personal Information You Choose to Make Public

MealReplacement.my may provide public profiles for Advisors, contributors or other individuals who voluntarily agree to be featured on the Website.

If you voluntarily agree to have a profile published, information may be displayed publicly, including:

  • your name;

  • photograph;

  • biography;

  • personal experience;

  • testimonial;

  • WhatsApp number;

  • telephone number;

  • email address;

  • social media links;

  • website links; and

  • other information that you have specifically provided or authorised for publication.

You understand that information published on a publicly accessible website may be viewed, copied, shared, indexed by search engines or referenced by third parties.

Therefore, you should only provide personal information that you are comfortable making publicly available.

Publicly displaying personal information is intended to allow visitors to understand the contributor’s experience and, where applicable, contact the contributor directly.

5. Consent to Publication by Advisors and Contributors

An Advisor or contributor who voluntarily submits information for publication or agrees to participate in the Website authorises DIY Business System to collect, use, edit, publish, display and distribute the submitted information for Website-related purposes.

Such authorisation may include the publication of:

  • name;

  • photograph;

  • video;

  • personal story;

  • personal experience;

  • testimonial;

  • product-use experience;

  • business experience;

  • WhatsApp number;

  • telephone number;

  • email address;

  • social media links;

  • website links; and

  • other voluntarily supplied information intended for publication.

The contributor understands that such information may become publicly accessible through the Internet.

Where appropriate, DIY Business System may also use published contributor information to promote MealReplacement.my through its own Website, social media channels, online promotional materials or other related digital communications.

This consent does not transfer ownership of the contributor’s personal identity or original work to DIY Business System.

6. Purpose of Collecting Personal Data

We may collect and use personal data for purposes including:

  • operating and managing MealReplacement.my;

  • responding to enquiries;

  • communicating with users and contributors;

  • managing Advisor and contributor profiles;

  • publishing voluntarily submitted content;

  • verifying contributor information;

  • maintaining Website records;

  • administering Website activities;

  • improving Website content and user experience;

  • communicating Website updates;

  • responding to requests;

  • managing technical and security matters;

  • preventing misuse, fraud or unlawful activities;

  • maintaining Website functionality;

  • complying with applicable laws and legal obligations;

  • handling complaints or disputes;

  • protecting the rights and interests of DIY Business System and Website users; and

  • other purposes reasonably connected with the operation of the Website.

We will not knowingly collect more personal data than is reasonably necessary for the relevant purpose.

7. Use of Personal Data for Communication

If you provide your telephone number, WhatsApp number or email address, we may use it to:

  • respond to your enquiry;

  • communicate with you regarding your Advisor or contributor participation;

  • clarify information you have submitted;

  • manage your Website profile;

  • provide information you have requested;

  • communicate important Website-related matters; or

  • contact you where reasonably necessary in connection with your interaction with the Website.

We will not treat the provision of a contact number or email address as unlimited permission to send unrelated promotional communications.

Where applicable, you may request that we stop using your personal information for certain communications.

8. Disclosure of Personal Data

We do not sell your personal data as a standalone database to third parties.

However, personal data may be disclosed where reasonably necessary for legitimate Website operations or where you have authorised such disclosure.

Depending on the circumstances, information may be disclosed to:

  • Website administrators;

  • authorised employees or personnel;

  • Website editors;

  • hosting providers;

  • website maintenance providers;

  • IT service providers;

  • email service providers;

  • communication service providers;

  • form-processing providers;

  • analytics or technical service providers;

  • professional advisers;

  • legal advisers;

  • government authorities or regulatory bodies where required or permitted by law; and

  • other service providers necessary to operate the Website.

Where an Advisor or contributor has specifically authorised publication of contact information, that information may be publicly displayed on the Website for visitors to contact the individual directly.

9. Third-Party Service Providers

MealReplacement.my may use third-party services to operate and maintain the Website.

These may include services relating to:

  • Website hosting;

  • domain management;

  • email;

  • forms;

  • analytics;

  • security;

  • spam protection;

  • website performance;

  • cloud storage;

  • social media;

  • WhatsApp or other communication services; and

  • other technical services.

Third-party service providers may process certain information in accordance with their own privacy policies and applicable requirements.

We encourage users to review the privacy policies of third-party services where appropriate.

10. Cookies and Similar Technologies

MealReplacement.my may use cookies and similar technologies to improve Website functionality, security, performance and user experience.

Cookies may be used for purposes such as:

  • remembering Website settings;

  • maintaining Website functionality;

  • understanding Website traffic;

  • measuring Website performance;

  • improving content;

  • detecting security issues; and

  • understanding how visitors interact with the Website.

Some cookies may be placed by third-party services used by the Website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect Website functionality.

11. Analytics and Website Statistics

We may use analytics or similar technical tools to understand how visitors use the Website.

Such information may include:

  • number of visitors;

  • pages visited;

  • approximate location;

  • device type;

  • browser type;

  • traffic sources;

  • time spent on pages; and

  • general Website interaction information.

Analytics information may be collected in aggregated or technical form and used to improve the Website.

Where third-party analytics services are used, those services may process information in accordance with their own privacy policies.

12. Health, Nutrition and Lifestyle Information

MealReplacement.my is related to meal replacement, nutrition, lifestyle and personal experiences.

Visitors or contributors may voluntarily provide information relating to:

  • dietary habits;

  • lifestyle;

  • personal health experiences;

  • weight-management experiences;

  • product-use experiences;

  • personal goals; or

  • perceived benefits.

We do not require users to provide health information merely to browse the Website.

Users and contributors should avoid submitting sensitive personal information unless it is genuinely necessary and they understand that such information may require additional protection.

Where a contributor voluntarily chooses to share personal health, nutrition, weight-management or lifestyle experiences for publication, the contributor understands that such information may become publicly accessible if it is included in published content.

Personal experiences do not constitute medical advice or medical diagnosis.

13. Sensitive Personal Data

Certain information may be considered sensitive or require additional protection under applicable law.

We do not intentionally request sensitive personal information unless reasonably necessary for a stated purpose and permitted by applicable law.

If you voluntarily provide sensitive information, you should understand that we may need to process that information for the purpose for which you provided it.

Where consent or another lawful basis is required, we will handle such information accordingly.

14. Accuracy of Personal Data

We aim to maintain personal data that is accurate, complete and reasonably up to date for the purposes for which it is used.

You are responsible for providing accurate information.

If your personal information changes, you may contact us to request an update or correction.

We may request reasonable information to verify your identity before making changes to personal data.

15. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required or permitted by applicable law.

The retention period may depend on:

  • the purpose for which the information was collected;

  • whether the person remains an active Advisor or contributor;

  • legal or regulatory requirements;

  • accounting or administrative requirements;

  • dispute resolution;

  • security and fraud prevention; and

  • legitimate operational requirements.

When personal data is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal or operational requirements.

16. Publicly Published Content and Removal Requests

If you voluntarily provide information for public publication, you may later contact us to request correction or removal of your published personal information.

Requests may be considered on a case-by-case basis.

We may need to verify the identity of the requester before processing a request.

Removal may not immediately remove copies that have already been:

  • indexed by search engines;

  • shared by third parties;

  • copied or downloaded;

  • reproduced on social media; or

  • stored in third-party systems.

DIY Business System cannot guarantee the removal of information from third-party platforms that it does not control.

17. Security of Personal Data

We take reasonable steps to protect personal data against:

  • unauthorised access;

  • unauthorised disclosure;

  • misuse;

  • alteration;

  • loss;

  • destruction; and

  • other reasonably foreseeable security risks.

Security measures may include appropriate technical, administrative and organisational safeguards.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

You acknowledge that transmission of information over the Internet involves inherent risks.

18. Data Breach

In the event of a personal data breach, DIY Business System will take reasonable steps to assess, contain, investigate and respond to the incident.

Where applicable, we will handle notification and other obligations in accordance with applicable Malaysian personal data protection requirements and relevant regulatory guidance.

19. Cross-Border Processing and Transfers

Certain Website service providers may operate servers, systems or services outside Malaysia.

As a result, personal data may potentially be processed or stored outside Malaysia where necessary for Website operations.

Where applicable, DIY Business System will take reasonable steps to address cross-border transfers in accordance with applicable Malaysian personal data protection requirements.

By providing personal data to us, you acknowledge that such processing may occur where necessary for the operation of the Website and its supporting services.

20. Children’s Privacy

MealReplacement.my is not specifically directed at children.

We do not knowingly collect personal data from children for unnecessary purposes.

If a parent or legal guardian believes that a child has provided personal information to the Website without appropriate consent, the parent or guardian may contact us.

We may take reasonable steps to review and remove such information where appropriate.

21. Third-Party Websites and Social Media

The Website may contain links to third-party websites, social media platforms, product websites, business websites or other external resources.

Once you leave MealReplacement.my and access a third-party website, the privacy practices of that third party will apply.

DIY Business System does not control the privacy practices, security, content or data processing activities of third-party websites.

Users should review the privacy policies of third-party websites before providing personal information.

22. WhatsApp and Direct Communication

Where an Advisor or contributor voluntarily provides a WhatsApp number for publication, the number may be displayed on the Website so that visitors can contact the individual directly.

Once a visitor contacts an Advisor through WhatsApp or another external communication platform, the subsequent communication is between the parties involved and may be governed by the privacy practices and terms of that third-party platform.

DIY Business System does not control private communications that take place outside MealReplacement.my.

Advisors should exercise appropriate caution when communicating with members of the public and should avoid disclosing unnecessary personal or sensitive information.

23. Email Communication

If you provide an email address, we may use it to respond to enquiries, manage your participation, communicate Website-related matters or provide information that you have requested.

If you receive optional promotional communications from us, you may request to stop receiving such communications, subject to applicable law and legitimate operational communications.

24. Your Rights Regarding Personal Data

Subject to applicable Malaysian law and any relevant legal exceptions, you may have rights to:

  • request access to personal data held about you;

  • request correction of inaccurate or incomplete personal data;

  • request information about how your personal data is being used;

  • request withdrawal of consent where processing is based on consent;

  • request removal or cessation of publication of certain publicly displayed information, where applicable;

  • object to certain processing or uses where permitted by law; and

  • exercise other rights available under applicable personal data protection laws.

Some requests may be subject to reasonable verification, legal requirements, administrative requirements or other applicable exceptions.

25. Withdrawal of Consent

Where processing is based on your consent, you may withdraw your consent by contacting us.

However, withdrawal of consent does not necessarily affect processing that:

  • occurred before withdrawal;

  • is required by law;

  • is necessary for contractual or legitimate operational purposes where applicable; or

  • is otherwise permitted by applicable law.

If you are an Advisor or contributor and wish to withdraw your permission for public publication, please contact us and clearly state which information or content you wish to have removed or changed.

26. How to Make a Privacy Request

To request access, correction, removal, withdrawal of consent or other privacy-related assistance, please contact:

DIY Business System (JM0992313-K)
Operator of MealReplacement.my

Email: admin@diybusinesssystem.com

WhatsApp / Mobile: +60 11-2086 9007

Your request should include enough information for us to understand:

  • who you are;

  • what personal information the request relates to;

  • what action you are requesting; and

  • any relevant details needed to process the request.

We may request reasonable proof of identity before processing certain requests.

27. Response to Privacy Requests

We will make reasonable efforts to respond to legitimate privacy requests within a reasonable period.

The time required may depend on:

  • the complexity of the request;

  • the amount of information involved;

  • identity verification requirements;

  • technical requirements;

  • legal requirements; and

  • whether third parties are involved.

Where we are unable to fulfil a request, we may explain the reason where permitted by law.

28. Complaints

If you believe that your personal data has been handled improperly or that your privacy has been affected, you may contact us using the details provided in this Privacy Policy.

We will review legitimate complaints and take reasonable steps to investigate and address the matter.

Nothing in this Privacy Policy prevents an individual from exercising any rights or making a complaint to the relevant Malaysian data protection authority where permitted by law.

29. Changes to This Privacy Policy

DIY Business System may update or modify this Privacy Policy from time to time.

Changes may be made to reflect:

  • changes in Website operations;

  • new technologies;

  • changes in third-party services;

  • changes in applicable laws or regulatory requirements;

  • changes in how personal data is collected or processed; or

  • improvements to our privacy practices.

The updated version will be published on this Website with a revised “Last Updated” date.

You are encouraged to review this Privacy Policy periodically.

30. Relationship with the Terms & Conditions

This Privacy Policy should be read together with the Website’s:

  • Terms & Conditions;

  • Disclaimer;

  • Advisor / Contributor Consent & Authorization; and

  • any other applicable Website policies or notices.

If there is a specific written agreement between DIY Business System and an Advisor, contributor, employee or other participant dealing specifically with personal data or publication rights, that agreement may apply to the extent of any inconsistency.

31. No Sale of Personal Data

DIY Business System does not operate MealReplacement.my as a business for selling personal data.

We do not intentionally sell personal information such as names, telephone numbers, WhatsApp numbers or email addresses as a standalone personal-data database.

However, personal information voluntarily authorised for public publication may be publicly visible on the Website and may be accessed by visitors.

32. Important Notice for Advisors and Contributors

Before submitting personal information for publication, Advisors and contributors should carefully consider whether they are comfortable making that information publicly available.

Once information is published online, it may be:

  • viewed by anyone with Internet access;

  • copied;

  • downloaded;

  • shared;

  • indexed by search engines;

  • referenced by other websites; or

  • reproduced by third parties.

By voluntarily submitting information for public publication, the contributor acknowledges these risks.

33. Contact Us

For any questions, requests, concerns or complaints regarding this Privacy Policy or personal data handling, please contact:

DIY Business System (JM0992313-K)
Operator of MealReplacement.my

Email: admin@diybusinesssystem.com
WhatsApp / Mobile: +60 11-2086 9007

Privacy Commitment

MealReplacement.my is built around sharing experiences, information and knowledge.

We respect the privacy of our visitors, Advisors, contributors, team members and other participants.

We aim to collect and use personal data responsibly, transparently and only for reasonable purposes connected with operating and developing MealReplacement.my.

Your personal information belongs to you. We aim to handle it with care, respect and appropriate protection.

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